We’re here to help from Monday to Friday 9am to 5pm whether you have a question, query, idea or just want to get in touch
It may take a little longer to reply in the evening or at weekends but don’t worry, we will always get back to you as soon as we can
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Personalise - From £12.95 This product has multiple variants. The options may be chosen on the product page
Personalise - From £12.95 This product has multiple variants. The options may be chosen on the product page
Frequently Asked Questions
When will my gift be sent?
Any order placed by 2.30pm will be sent the same working
day (Monday – Friday) with any order placed at a weekend
or a Bank Holiday sent the next working day. We also don’t
send items on 24th, 25th or 26th of December. We want you
to receive your personalised gift ASAP so we are constantly
designing, producing and packing gifts so please don’t be
surprised if it doesn’t take long for us to dispatch your order
to you!
Can you send my gift abroad?
Unfortunately at the moment we can only ship items to
addresses in England, Wales, Scotland and Northern Ireland.
Can I add a gift note to with my order? Do you offer a gift
wrapping service?
We are so busy designing, personalising, printing,
engraving, packing, sorting and dispatching gifts that we
unfortunately can’t add gift notes in with parcels or offer to
gift wrap them, sorry!
I’ve made a mistake or need to cancel my order, what
should I do?
Please contact us ASAP and we may be able to help you. As
we are designing, producing and dispatching items
constantly if your gift is already in production then we may
not be able to help unfortunately.
My item has arrived damaged or broken, what can I do?
We are sorry about that – please use the Contact Us form to
get in touch so we can help you. Please remember to
include your order number when contacting us so we can
resolve any issues ASAP
There’s a spelling mistake on my order, can you help?
We copy all details exactly as you enter them on your order
so we advise you to double check ALL details before
ordering to ensure everything is correct. If there is an issue
then please Contact Us so we can see what want requested
on your order to be able to help you
Do you offer discounts for bulk orders?
If you want to bulk order 20+ items then please just get in
touch with us with the details of what items you want and
how many so we can discuss a discount with you.
I have my own idea for a design, can you do this?
Unfortunately we can’t offer a bespoke design service but
we are sure you will find a gift to suit any occasion from our
wide range of personalised gifts
